Returns & Refunds Policy

At Louis Bernardo Elegance, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your purchase, we are here to help. This Returns & Refunds Policy outlines our procedures for returns, exchanges, and refunds. By making a purchase with us, you agree to the terms outlined in this policy.

Returns

You have 30 calendar days from the date of delivery to return an item for a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Steps to Return an Item:

1. Contact Us: Email us at support@louisbernado.com  to initiate a return. Please provide your order number and the reason for the return.
2. Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and instructions on where to send your return.
3. Ship Your Return: Package the item securely and include the RMA number. Ship the item to the address provided in the return instructions. You are responsible for the cost of return shipping unless the return is due to a defect or error on our part.

Exchanges

If you need to exchange an item for a different size, color, or product, follow the same steps as for returns. Once we receive your return, we will process the exchange and send the new item to you. If the new item is of a higher value, we will contact you for the additional payment. If it is of a lower value, we will issue a partial refund.

Non-Returnable Items

Certain items are not eligible for return or exchange, including:
Gift cards
Sale items (only regular-priced items may be refunded)
Perishable goods
Intimate or sanitary goods
Custom or personalized items

Refunds

Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Late or Missing Refunds:
If you haven’t received a refund yet:
First, check your bank account again.
Then, contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at support@louisbernado.com.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at support@louisbernado.com or 1-786-538-4393. Provide your order number and a description of the defect or damage, along with photos if possible. We will arrange for a replacement or refund as quickly as possible.

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item, unless the return is due to a defect or error on our part. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

Contact Information

If you have any questions about our Returns & Refunds Policy or need assistance with a return or exchange, please contact us:

Email support@louisbernado.com
Phone: 1-786-538-4393